Terms and Conditions 18win — Complete Platform Rules Guide

1Acceptance of Terms and Conditions

Welcome to 18win, Malaysia's leading online gaming platform. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and 18win ("Platform", "We", "Company"). By accessing the 18win website, registering a new account, or using any services provided by our platform, you automatically agree to be bound by all terms set out in this document.

If you disagree with any part of these terms, you are not permitted to register an account or use 18win's services. Continued use of the platform after the effective date of any updated terms constitutes full acceptance of those changes.

2Account Registration and Member Eligibility

To register and use the 18win platform, you must meet all of the following eligibility criteria without exception:

• Age limit: You must be at least 18 years of age at the time of registration. 18win operates a zero-tolerance policy towards underage participation and reserves the right to request proof of age at any time.
• One account per individual: Each individual is permitted to hold only one active account on 18win. Opening multiple accounts, whether under the same or different identities, is a serious violation that may result in all associated accounts being closed and balances forfeited.
• Accurate information: All information you provide during registration — including your full name, identification number, date of birth, phone number, and email address — must be accurate, complete, and up to date. Providing false information may result in immediate account closure.
• Permitted regions: You must be located in a jurisdiction where use of the 18win platform is lawful under local laws. It is your own responsibility to ensure compliance with applicable local legislation.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be restricted by any court order or legal prohibition.

18win reserves the right to conduct identity verification (KYC) checks at any time, including requesting supporting documents such as a copy of your identification card, bank statement or recent utility bill. Failure to provide the requested documents within the specified timeframe may result in the account being suspended until verification is complete.

3Deposits, Withdrawals and Financial Transactions

18win supports a variety of payment methods suited to users in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet and Boost. All financial transactions on our platform are subject to the following terms:

• Ownership of payment method: All payment methods used for deposits must be registered in the same name as the 18win account holder. Using a bank account or digital wallet belonging to another person is strictly prohibited.
• Minimum deposit limit: The minimum deposit allowed is RM 10 or as per the limit set for each payment method. Daily maximum deposit limits may apply depending on your account tier and verification status.
• Withdrawal of winnings: Withdrawal requests can only be processed to a verified payment method registered in your name. 18win processes approved withdrawal requests within the stipulated timeframe, subject to successful KYC verification.
• Currency: All transactions on the 18win platform are conducted in Malaysian Ringgit (MYR). Any foreign currency conversion is solely the member's responsibility.
• Transaction fees: 18win does not charge any additional fees for standard deposits. However, third-party payment providers may apply their own fees, which are beyond our control.

4Bonuses, Promotions and Wagering Requirements

18win offers a variety of promotions and bonuses designed to add value to your gaming experience. However, all bonuses and promotions are subject to specific terms and rules that must be followed in full:

• Wagering requirement (rollover): Every bonus received must be fulfilled through the specified wagering requirements before any associated winnings can be withdrawn. The specific wagering requirements for each promotion are clearly stated on the Promotions ours.
• One bonus per promotion: Each promotion may only be claimed once unless stated otherwise. Each member is eligible to claim the welcome bonus only on their first deposit into a new account.
• Bonus validity period: All bonuses have a set validity period. Unused bonuses or unmet wagering requirements within that period will expire automatically without any compensation.
• Eligible games: Not all games contribute equally toward wagering requirements. Slot games typically contribute in full (100%), while table games and Live Casino may contribute at a lower rate or not at all.
• Betting limit while a bonus is active: While a bonus is active, the maximum bet per round or hand is limited to the amount specified in the relevant promotion's terms. Bets exceeding this limit may result in the forfeiture of the bonus and any associated winnings.

18win reserves the right to cancel, modify or withdraw any promotion at any time without prior notice. Any attempt to abuse the bonus system, including but not limited to opening multiple accounts, collusion between players or the use of automated software, will result in immediate disciplinary action.

5Game Rules and Platform Integrity

All games on the 18win platform operate using Random Number Generator (RNG) technology that has undergone independent auditing to ensure the fairness and integrity of every game outcome. By playing on 18win, you acknowledge and agree to the following:

• Game results are final: The outcome of every game determined by the RNG system or a live dealer is final and cannot be disputed unless there is clear evidence of a technical fault verifiable by our technical team.
• Technical fault: In the event of a technical failure, network issue, or software malfunction that affects a game outcome, 18win reserves the right to void the affected round and return the wagered amount to your account. Winnings resulting from a system malfunction will not be paid out.
• Understanding the rules: It is your responsibility to understand the rules of each game before playing. 18win provides in-platform game guides to help you make informed decisions.
• RTP value: The return-to-player (RTP) percentage for each game is based on values set by the respective game provider and has been independently verified. RTP values represent long-term statistical returns and are not a guarantee of wins in any individual session.

6Prohibited Conduct

To maintain a fair and safe gaming environment for all members, the following conduct is strictly prohibited on the 18win platform:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit bugs or vulnerabilities in the gaming system is a serious violation that may be referred to the relevant authorities.
• Use of automated software: The use of bots, automated scripts, artificial intelligence software, or any tool that automates gameplay is strictly prohibited without exception.
• Money laundering: The 18win platform must not be used for money laundering, terrorism financing, or any other illegal activity. We cooperate fully with authorities in any related investigation.
• Promotion abuse: Any coordinated attempt to exploit promotions through opening multiple accounts, transferring balances between accounts, or colluding with other players to gain an unfair advantage from promotional offers.
• Harassment and abuse: Use of offensive language, threats, harassment, or inappropriate conduct toward 18win staff or other members through any communication channel on our platform.
• Unauthorised access: Any attempt to access another person's account, the platform's internal systems, or 18win's technical infrastructure without authorisation.

7Account Suspension and Closure

18win reserves the right to suspend or close any member's account, with or without prior notice, for the following reasons:

• Violation of any provision in these Terms and Conditions
• Confirmation that a member does not meet the stipulated eligibility requirements
• Account inactive for more than 12 consecutive months
• Voluntary request by the member to close the account
• Self-exclusion request through the responsible gaming programme
• Instructions from relevant legal authorities or regulatory bodies

If your account is closed at your own request and no terms violation is found, any eligible balance will be returned to you via your verified payment method within the stipulated timeframe. However, if the closure results from a terms violation, 18win reserves the right to withhold the balance pending the outcome of an investigation.

8Limitation of Liability and Disclaimer

18win provides its gaming platform on an "as is" basis and makes no warranties, express or implied, regarding uninterrupted availability or the platform being free from errors or viruses. By using our platform, you agree that:

• All gaming activities involve financial risk and you are solely responsible for all betting decisions you make.
• 18win shall not be liable for any indirect losses, loss of profits, loss of data or other damages arising from the use of our platform.
• 18win's total maximum liability to you, under any circumstances, is limited to the net deposit amount you have made in the 30 days preceding the claim.
• 18win is not responsible for technical issues on your end, including unstable internet connections, incompatible devices or outdated operating systems.

9Intellectual Property Rights

All content on the 18win platform, including but not limited to website design, graphics, logos, icons, text, software, source code, and brand names, is the exclusive property of 18win or our licensors and is protected by applicable intellectual property laws.

• You are not permitted to copy, modify, distribute, sell or exploit any part of the platform's content for commercial purposes without prior written consent from 18win.
• The brand name "18win" and all associated logos are registered trademarks. Unauthorised use constitutes a violation of trademark law.
• Non-commercial personal links back to the 18win platform are permitted, but framing or any technique that obscures the origin of content is prohibited.

10Privacy Policy and Data Protection

The collection, use, and protection of your personal data are governed entirely by 18win Privacy Policy which forms part of this overall agreement. In summary, our commitment to your privacy covers:

• Data encryption: All your personal data and financial information is encrypted using 256-bit SSL technology during transmission and stored on servers protected to the highest security standards.
• Limited data use: Your information is used solely for account management, transaction processing, identity verification, and related service communications. We do not sell your personal data to third parties for marketing purposes.
• Right of access and correction: You have the right to access, correct or request the deletion of your personal data by contacting our customer support team, subject to legal requirements that may oblige us to retain certain data for a specified period.

11Responsible Gaming

18win is fully committed to promoting responsible gaming. We believe that online gaming should be a source of enjoyable entertainment, not a cause of stress or financial hardship. To that end, our platform provides a range of control tools to help you play wisely:

• Deposit limit: You can set daily, weekly or monthly deposit limits to manage your spending on the 18win platform.
• Loss limit: Set a maximum loss limit for each session or period so you do not exceed your set budget.
• Play break: Use the play break feature to temporarily pause your account whenever you feel you need a rest.
• Self-exclusion: If you feel that gaming has affected your life, you may apply to self-exclude from the platform for a set period or permanently.

For more information and support resources, please visit the Responsible Gaming ours. If you or someone you know has a gambling problem, please seek professional help immediately.

12Changes to Terms, Applicable Law, and Miscellaneous

18win reserves the right to update, modify or replace any part of these Terms and Conditions at any time. Whenever significant changes are made, we will notify members via their registered email or in-platform notification at least seven days before the changes take effect, unless the changes are required immediately for security or legal reasons.

• Governing law: These Terms and Conditions are governed by the laws applicable in the jurisdiction where 18win operates. Any disputes arising will be resolved through arbitration or a court of competent jurisdiction in accordance with the established procedures.
• Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed while all remaining provisions continue in full force and effect.
• Entire agreement: This document, together with the Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and 18win and supersedes all prior communications or agreements relating to the same subject matter.
• Waiver: 18win's failure to enforce any right under these terms at any time shall not be construed as a waiver of that right in the future.